NCRC seeks to improve the lives of Nashville area residents, particularly those in under-served communities or otherwise disadvantaged in the judicial system, by providing a broad range of no- or low-cost mediation services and teaching effective, non-violent conflict resolution skills.

Mediation is a private, confidential, and voluntary process that allows participants to settle their own conflicts. Any type of conflict may be resolved through mediation as long as the participants are willing to communicate with one another aided by a trained, impartial third person – a mediator.

Types of Conflicts Suitable for Mediation







Debt Collection






Personal Injury




Benefits of Mediation


Studies show that more than 80% of all mediations end in agreement. Studies also show that more defendants abide by agreements that they helped to create than agreements that are imposed upon them.

Private & Confidential

Unlike court, mediation happens behind closed doors and therefore is more private. To encourage the free exchange of information, all mediation sessions are kept confidential in any subsequent civil trial. This means that no one can reveal in court what is said or done in mediation, and the mediator cannot be compelled to testify in court.


Your participation in mediation is voluntary. Any participant or the mediator may stop the mediation session at any time for any reason. If you choose not to settle in mediation, you do not lose your option to go to court.

You stay in control

You always will know more about your conflict and what works best for you than anyone else. During mediation, the mediator helps you to work together with the other participants to find a creative, fair resolution. You get to decide what is fair and best for you instead of a judge deciding for you. You have flexibility that the judge does not have.

Legally binding Settlement Agreement

Every mediated settlement agreement is recorded in a written, detailed, and signed document. The agreement may be written as a private contract or an agreed judgment of the court, if applicable. Both types of agreements may be used as evidence in court to prove the existence of the agreement or to enforce its terms.

Protect your credit

When a court orders a judgment against you, credit-reporting agencies automatically add that judgment to your credit report. The judgment may remain on your credit report up to seven years and cause you difficulty when renting an apartment, buying a car or house, or doing anything that requires good credit. An agreed judgment may be less damaging to your credit than a judgment ordered against you by the court, and a private contract does not show up on your credit report at all.

Learn and use mediation skills to help disputants resolve their conflicts themselves. NCRC mediators work with Nashville’s courts, businesses, and residents to achieve resolution in a variety of civil, family, and victim-offender conflicts. NCRC also offers bilingual mediation for Spanish – speakers. Rule 31 mediators are encouraged to inquire.

Volunteer Mediator Positions
NCRC-Certified & Apprentice Mediators volunteer their time to mediate in NCRC’s General Sessions Court program and occasionally receive referrals for sliding-scale mediations (civil and family). NCRC’s Basic Conflict Resolution & Mediation Training typically is required to volunteer (fee waiver is available with executed service contract). All Volunteer Mediators must complete program-specific training as well. To apply for the NCRC Volunteer Mediator position, candidates must complete the Mediator Information Form and Mediator Classification Instrument (2 pages), if applicable, and follow submission requirements on the last page of the Mediator Information Form. Upon receipt of the materials, NCRC staff will contact you to discuss your application. NCRC Volunteer Mediators generally make a service commitment of twelve months after an apprenticeship and certification.

Volunteer Mediator Application
MCI’s Role of Mediator
MCI’s Problem Definition

For more information, call (615) 242-9272 or e-mail

With your help, we can make Nashville even better!

NCRC, a Tennessee nonprofit corporation, began as an outreach effort of the Nashville Bar Association. In the past, NCRC has relied on the generous support of private individuals, corporations, and grant foundations, including The Frist Foundation, The Memorial Foundation, Community Foundation of Middle Tennessee and the National Association for Community Mediation.

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